Privacy Policy

Who We Are

Hillmount House is a privately owned Georgian estate and events venue located at 357 Old Glenarm Road, Larne, County Antrim, Northern Ireland. In this policy, references to “we”, “us”, or “our” refer to the management team at Hillmount House, who act as the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how your details are handled, you can reach out directly by emailing enquiries@hillmounthouse.com or calling +44 (0) 2828 276 751.

The Information We Collect

We only ask for details that are genuinely needed to answer your questions, arrange a private viewing, or organise your wedding or private event with care. Depending on how you interact with our website, we may collect and process the following kinds of information:

• Contact Information: Your name, email address, telephone number, and postal address when you get in touch with us through our contact form, by email, or over the phone.
• Event Details: Information about your planned celebration, including proposed dates, estimated guest numbers, ceremony preferences, accommodation requests, and notes regarding styling or catering.
• Correspondence Records: Notes from viewing appointments, emails exchanged while planning your schedule, and details needed to put together your booking invoices and contracts.
• Technical and Browsing Data: Information about your visit collected automatically through cookies, including your IP address, browser type, device details, and pages viewed, which helps us understand how couples navigate our site and fix technical issues.

How We Use Your Personal Data

We treat every piece of personal information with care, and we will only use your details for genuine and practical reasons, such as:

• Responding to your initial viewing requests and sending over our current brochure, menus, or pricing information.
• Administering your booking, reserving your chosen dates, preparing invoices, and managing your staged payment schedule.
• Coordinating the run of your wedding day alongside our team and your selected suppliers, ensuring everything runs smoothly from morning preparation through to the evening party.
• Monitoring how our website performs so we can improve site speed, fix broken layouts, and ensure our content remains helpful for couples researching venues in Northern Ireland.
• Complying with our legal, accounting, and insurance responsibilities as an operational business in Northern Ireland.

Our Legal Basis for Processing

Under data protection law, we must always have a lawful reason to hold and process your personal information. Most often, we rely on one of the following bases:

• Contractual Necessity: Processing your details is essential so that we can take steps at your request before entering into a contract (such as checking date availability), or to carry out the agreement we have with you to host your event.
• Legitimate Interests: Running and improving our business, responding promptly to everyday enquiries, protecting our estate, and evaluating the effectiveness of our website and marketing.
• Legal Obligation: Keeping financial records, invoices, and tax documentation required by UK law.
• Consent: Where you have agreed to specific optional cookies on our website, which you can adjust or withdraw at any time through your browser settings.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We will only share relevant details with external parties when it is strictly necessary to run your event or maintain our website, including:

• Independent Wedding Suppliers: If you ask us to coordinate directly with third-party suppliers, such as approved caterers, florists, or transport providers, we may share essential timings and names so they can deliver their services properly.
• Technical Service Providers: Trusted companies who provide our secure web hosting, analytics, email delivery, and customer relationship software, all of whom operate under strict data confidentiality agreements.
• Professional Advisors & Authorities: Accountants, legal advisors, insurers, or law enforcement bodies where we are legally required to disclose information.

How Long We Keep Your Information

We keep your personal information only for as long as necessary to fulfil the purposes we collected it for. If you enquire about a date but do not proceed with a booking, we periodically clear older contact records once it is clear you no longer require our assistance. For couples who host their wedding or event at Hillmount House, we retain transaction records, booking contracts, and invoice histories for six years following the end of the financial year in which the event took place, in line with UK statutory tax requirements.

Cookies and Website Analytics

Our website uses small text files called cookies that are saved on your computer or mobile device. Some cookies are technically required so that the site loads quickly and functions properly, while others help us collect anonymous statistical data about how visitors move around our pages.

We also use conversion measurement tools to understand when an enquiry form has been submitted through online advertising campaigns. You can choose to restrict or block cookies through your individual browser settings, although turning off essential cookies may affect how certain parts of the website display.

Your Legal Rights

Under the UK General Data Protection Regulation, you have clear rights regarding how your personal information is stored and used, including:

• The right to access: You can ask us for copies of the personal data we hold about you.
• The right to rectification: You can ask us to correct information you believe is inaccurate or complete details you think are incomplete.
• The right to erasure: You have the right to request that we erase your personal information in certain circumstances, provided we do not have an overriding statutory obligation to keep it.
• The right to restriction or objection: You can ask us to pause the processing of your data, or object to us processing your details where we rely on legitimate interests.
• The right to data portability: You can ask us to transfer the data you gave us directly to another organisation or to you in a machine-readable format.

You will not usually have to pay a fee to exercise any of these rights. If you make a request, we will respond within one month. If you would like to exercise any of these rights, please get in touch with our team at enquiries@hillmounthouse.com.

If you ever feel unhappy with how we have handled your personal information, you also have the right to lodge a complaint with the UK supervisory authority for data protection, the Information Commissioner’s Office (ICO), at ico.org.uk.

Updates to This Policy

We review this privacy policy from time to time to make sure it accurately reflects changes in our practices, new website features, or updates to data protection regulations. The date at the bottom of this page indicates when the wording was last refreshed.

Last updated: September 2026